Emergency Call No : +60-82-311999 | General Line: +60-82-440055 | Contact Us

DIRECTORY

Intensive Care Unit
082-493336/493261
Level 1F (Inpatient)
Accident & Emergency
(A&E)

082-311999 
082-440055 Ext 288
Level UG
Cardiovascular Laboratory
082-440055 Ext 200/201
Level UG
Cardiology Clinic                  
082-440055 Ext 646                082-493606
OPD-Level 2
Oral, Facial & Wellness Services
082-440055 Ext 4502
082- 493188
Leve 2F
Dermatology Clinic
082-440055 Ext 746
OPD-Level 3
Dietitics
082-440055 Ext 718
OPD-Level 3
Endoscopy Suite
082-440055 Ext 223
Level UG
Surgical Clinic
082-440055 Ext 748   082-493701
OPD-Level 3
Health Screening/ Wellness Clinic
082-440055 Ext 616
OPD-Level 2
Internal Medicine
082-440055 Ext 649       082-493602
OPD-Level 2
Medical Oncology
082-493252 Ext 252
Level 2F (Inpatient)
Nephrology Clinic
082-493265
Level UG
Neurology Clinic
082-440055 Ext 744
OPD-Level 2
Obstetrics & Gynaecology Clinic
082-440055 Ext 546
OPD-Level 1
Ophthalmology Clinic
082-493712 Ext 712
OPD-Level 3
Orthopaedic Clinic
082-440055 Ext 746
OPD-Level 3
Osteoporosis & Dexa Scan
082-440055 Ext 211
Level UG
Otorhinolaryngology(ENT) Clinic  
082-440055 Ext 645 
2nd Floor   082-493717
OPD-Level 3
Paediatrics Clinic
082-440055 Ext 548/549
OPD-Level 1
Radiology & Diagnostic Imaging Unit
082-440055 Ext 211
Level UG
Pathology Dept
082-440055 Ext 289/287
Level UG
Rehabilitation
082-440055 Ext 294
Level UG
Psychiatry Clinic
082-440055 Ext 746 
082-493703
OPD-Level 3
Urology Clinic
082-493269 Ext 264
Level UG
   

Your Stay

How to get admitted 
Patients are normally admitted after consultation with their specialists. During Office hours, patient are admitted through the admission desk at the Main Lobby of the hospital wing. Receptionists and PRA will assist in the filling of forms and other pre-admission process. After Office hours, admission is made through the Accident and Emergency Department, located at the side entrance of the hospital.

Choice of rooms
All rooms are air-conditioned, with individual temperature control, television and en-suite bathroom and toilet. All beds will have a side table with hot and cold water flasks, telephone, bedside locker and nurse call button. You have the following choice of rooms:

1. Superior/VIP Suite with an attached lounge
2. Deluxe Suite with an attached lounge
3. Single Room
4. 2 - Bedded Room
5. 4 - Bedded Room

Deposit
All patients will require a financial guarantee on admission. This can be in the form of a guarantee letter, medical insurance cover, or a deposit. The amount of the deposit will depend on the several factors, i.e.

  • whether you are a resident or non-resident
  • your choice of bed category
  • you are a medical or surgical case
  • if special procedures required

Topping up of deposit will be requested when the actual bill exceeds the deposit amount. The amount requested would be 50% of the initial deposit plus the difference between the initial admission deposit and the actual bill incurred to-date.

If you need more information, please call us. Click here for more information.

Discharge
Please settle all outstanding bills upon discharge. Patient under corporate or insurance cover may not need to pay anything if the incurred amount is within the cover. The tabulation of accounts may take some time. Please wait in your room while the bills are being finalised. You will be informed when your bill is ready. Payment can be made at the Cashier's Counter.


Patient Amenities

Concierge/Porter services
A free shuttle bus service to and from selected city locations is available from :

  • Monday to Friday (8:30 am to 4:30 pm)
  • Saturday (8:30 am to 1:00 pm.)

Taxis are available upon request. Please approach our Information counter for help. 

Information counters
Our Public Relation Assistant (PRA) counters are located at :

  • Level UG, Main Lobby, Normah Hospital
  • Level UG, Main Lobby, Normah Clinic.

The PRA provides assistance in pre-admission procedures, transportation, flight arrangements, accommodation etc.

Language
Our clinical staff are all conversant in English. Most of our clinical team can also communicate in the various local languages and dialects. Translators are available upon request.

Religious services 
If you require religious counseling, please inform your ward supervisor. For Muslim patients, kiblat signs are available in every room. A prayer room (for Muslim) is located on Level 4 of Normah Hospital, next to lift lobby. Please ask the ward nurse for directions. Religious books are available on request.

Tips or gratuities 
Normah employees are professionally committed to making your visit as comfortable and pleasant as possible. Our employees are pleased to be of service to you at any time during your visit. Tipping is not required at the Centre.

About your valuables 
Please keep all valuables at home. In an emergency, our ward supervisor may arrange to keep these for you. You will be given a receipt, and the valuables returned to you on discharge. THE HOSPITAL WILL NOT BE RESPONSIBLE FOR LOSS OF VALUABLES KEPT IN YOUR ROOM.

Cafeteria 

The Cafeteria is located at Level LG, Normah Hospital adjacent to the lift lobby. It is open 7 days a week from 7:00 am to 9:00 pm. You can have a choice of Western or local cuisine. Room Service is available for in-patients. In patients will be served complimentary 3 meals a day (breakfast, lunch and dinner). Menus are available in every room. Special meals for patients on special diet (example diabetics) can be arranged. The resident Dietitian can also help with dietary advice. Meals can be charged to your account during your stay in Normah. All food served is halal.

Gift Shop
A Gift Shop is located on Level LG of Normah Hospital, adjacent to the Cafeteria. Its opening hours are :

  • Monday to Friday (8:30 am - 4:30 pm)
  • Saturday (8:00 am - 1:30 pm) 
  • It is closed on Sundays & public holidays

The shop sells a wide variety of essential items including gifts, flowers, toiletries, stationary, confectioneries, books and magazines.

Newspaper can be delivered to the rooms on request.