Concierge/Porter services
A free shuttle bus service to and from selected city locations is available from Monday to Friday (8:30 am – 4:30 pm) and Saturday (8:30 am – 1:00 pm.) Taxis are available upon request. Please approach our Information counter for help. 

Information counter
Our Public Relation Assistant (PRA) counters are located at Level 2, Main Lobby, Normah Hospital, and Level 1, Main Lobby, Normah Clinic. The PRA provides assistance in pre-admission procedures, transportation, flight arrangements, accommodation etc.

Language
Our clinical staff are all conversant in English. Most of our clinical team can also communicate in the various local languages and dialects. Translators are available upon request.
 

Religious services
If you require religious counseling, please inform your ward supervisor. For Muslim patients, kiblat signs are available in every room. A prayer room (for Muslim) is located on Level 4 of Normah Hospital, next to lift lobby. Please ask the ward nurse for directions. Religious books are available on request.

Tips or gratuities
Normah employees are professionally committed to making your visit as comfortable and pleasant as possible. Our employees are pleased to be of service to you at any time during your visit. Tipping is not required at the Centre.

About your valuables
Please keep all valuables at home. In an emergency, our ward supervisor may arrange to keep these for you. You will be given a receipt, and the valuables returned to you on discharge. THE HOSPITAL WILL NOT BE RESPONSIBLE FOR LOSS OF VALUABLES KEPT IN YOUR ROOM.

Cafeteria
The Cafeteria is located at Level 1, Normah Hospital adjacent to the lift lobby. It is open 7 days a week from 7:00 am – 9:00 pm. You can have a choice of Western or local cuisine. Room Service is available for in-patients. Menus are available in every room. Special meals for patients on special diet (example diabetics) can be arranged. The resident Dietitian can also help with dietary advice. Meals can be charged to your account during your stay in Normah. All food served is halal.

Gift Shop
A Gift Shop is located on Level 1 of Normah Hospital, adjacent to the Cafeteria. Its opening hours are Monday to Friday (8:30 am – 4:30 pm) and Saturday (8:00 am – 1:30 pm.) It is closed on Sundays.

The shop sells a wide variety of essential items including gifts, flowers, toiletries, stationary, confectioneries, books and magazines.

Newspaper can be delivered to the rooms on request.