This section provides you information on Normah billing system.

Bills
A summary bill will be given to a self-paying patient at the end of a visit or upon discharged in the case of inpatient visits. As for company pay patient, a summary invoice will be sent to company.

Medical and Hospitalisation Insurance
Upon registration, the policyholders are required to produce the medical card and identification card to the hospital. Listed below are some of the insurance companies that have appointed Normah as their preferred healthcare provider:

• Prudential Assurance Malaysia Bhd
• AIA Co. Ltd.
• Great Eastern Life Assurance
• Aetna Universal Insurance
• AMI Insurans Bhd
• Hong Leong Assurance Bhd

Medical Care Card
Upon registration, the members are required to produce their membership card or identification card to the hospital. Listed below are some of the medical cards that are accepted by Normah:

• Medfiche
• Sihat Malaysia
• Careplus
• IHM
• Mpower/Europ Assistance
• Aetna
• Mediexpress
• Mediscreen
• Medimaster
• International SOS
• Careplus

Payments
We accept payment by CASH and CREDIT CARDS (AMEX, VISA, Master cards, Diners). All payment must be made to the cashier at the front desk during office hours or Accident & Emergency Department after office hours. Please ask for your receipt after payment.
If your company has credit facility with Normah, you are required to present your guarantee letter to the receptionist.

Patient Account
Our Reception Counters handle all billing inquiries. There are 2 Reception Counters, at Level 1, Normah Clinic covering outpatient payments, and at the Front Desk, Level 2, Normah Hospital for inpatient payments. These counters operate between 8:30 am to 4:30 pm Billing inquiries can be directed to:

In person
Finance Department

By phone
+60 82 440055 ext 104

By mail
Finance Manager
Finance Department
Normah Medical Specialist Centre
Jalan Tun Abdul Rahman, 
Petra Jaya, 93050 Kuching, Sarawak, Malaysia.

By Fax
+60 82 442600

Credit Facility
The Medical Centre provides credit facility to approved corporate clients. Interested companies are required to complete and submit the Credit Application From. Please check here to download the form.