Emergency Call No : +60-82-311999 | General Line: +60-82-440055 | Contact Us

DIRECTORY

Intensive Care Unit
082-493336/493261
Level 1F (Inpatient)
Accident & Emergency
(A&E)

082-311999 
082-440055 Ext 288
Level UG
Cardiovascular Laboratory
082-440055 Ext 200/201
Level UG
Cardiology Clinic                  
082-440055 Ext 646                082-493606
OPD-Level 2
Oral, Facial & Wellness Services
082-440055 Ext 4502
082- 493188
Leve 2F
Dermatology Clinic
082-440055 Ext 746
OPD-Level 3
Dietitics
082-440055 Ext 718
OPD-Level 3
Endoscopy Suite
082-440055 Ext 223
Level UG
Surgical Clinic
082-440055 Ext 748   082-493701
OPD-Level 3
Health Screening/ Wellness Clinic
082-440055 Ext 616
OPD-Level 2
Internal Medicine
082-440055 Ext 649       082-493602
OPD-Level 2
Medical Oncology
082-493252 Ext 252
Level 2F (Inpatient)
Nephrology Clinic
082-493265
Level UG
Neurology Clinic
082-440055 Ext 744
OPD-Level 2
Obstetrics & Gynaecology Clinic
082-440055 Ext 546
OPD-Level 1
Ophthalmology Clinic
082-493712 Ext 712
OPD-Level 3
Orthopaedic Clinic
082-440055 Ext 746
OPD-Level 3
Osteoporosis & Dexa Scan
082-440055 Ext 211
Level UG
Otorhinolaryngology(ENT) Clinic  
082-440055 Ext 645 
2nd Floor   082-493717
OPD-Level 3
Paediatrics Clinic
082-440055 Ext 548/549
OPD-Level 1
Radiology & Diagnostic Imaging Unit
082-440055 Ext 211
Level UG
Pathology Dept
082-440055 Ext 289/287
Level UG
Rehabilitation
082-440055 Ext 294
Level UG
Psychiatry Clinic
082-440055 Ext 746 
082-493703
OPD-Level 3
Urology Clinic
082-493269 Ext 264
Level UG
   

Accident & Emergency (A&E)

 

The Accident and Emergency Department (A&E) at Normah Medical Specialist Centre is open daily for 24 hours. Currently, our department has 5 Resident Medical Officers and assisted by a qualified team of Medical Assistants and Staff Nurses.

All our Resident Medical Officers and most of the paramedic staffs have attended ACLS (Advanced Cardiac Life Support) training at an AHA (American Heart Association) accredited center .About half of our paramedics have also attended post basic training in emergency medicine.



EMERGENCY CARE:

We provide 24 hours ambulance service. Please call our emergency contact number 082-311 999 for the service.

Patients with various emergencies will be attended immediately.

We will liaise with our Cardiologist for heart emergencies and patient who presented with a heart attack will receive PCI (Percutaneous Coronary Intervention)/Angiogram within 90 minutes from arrival, based on the international recommendation.

A stroke patient will be immediately sent for a head CT scan and then referred to our Neurologist or Neurosurgeon for further management.

We have 24 hours imaging (eg x-rays) and laboratory services for various investigations if urgently required.

 

NON EMERGENCY CARE:

We provide 24 hours medical services to walk in patients with any medical complaints. You may consult our Medical Officer and depending on your clinical condition you may receive initial treatment or you may be advised for further treatment with our specialist doctors at their clinic.

We follow international medical triage system especially during peak hours.

 

QUALITY IMPROVEMENT:

We have been continuously monitoring a patient care and safety problem for the purpose of improving our services through root cause analysis, intervention and resolution of the problem

  1. Adult patient with chest pain who received ECG within 10 minutes(2014 until June 2016)
    Result: 100 %
  2. A&E Department waiting time relative to triage category(2010 until 2nd quarter 2016)
    Green Zone: 100% within 90 minutes
    Yellow Zone: 100% within 30 minutes
    Red Zone: 100% immediately
  3. Unplanned return of patient seen at A&E within 24 hours for similar complaint (2015 until September 2016)
    Result: Less than 1 %
  4. Adult patient with Acute Asthma being discharged after achieving PEFR of more than 75% of the predicted normal value (2016 on going)
    Target: 100%

 

PHARMACY:

Our A&E has an attached pharmacy for 24 hours access to medications.

 

PAYMENT:

We accept cash, personal cheque, or credit card for payment of our services. We are panel to most insurance companies and our staff will assist you to contact your insurance provider if needed.

 

Feedback/Comment:

Your feedback and comments are important and will help us to improve our Services. Please do not hesitate to contact us by email:
math@normah.com (Dr Mat Haswandi) or
susanaw@normah.com (Nursing Director Madam Susana Wee)